From customer email to ERP order, without rekeying

Built for sales, customer service and finance teams

Human review for exceptions

Works with existing ERP

Automatically process customer purchase orders, sales orders and order-related documents into ERP-ready data. Netfira captures the order, validates it against your business rules and routes pricing, product, customer, delivery and finance exceptions for review — while clean orders flow straight through to your ERP system.

Customer orders still create too much manual work

Customer orders arrive through email, PDF, spreadsheet, portal export or EDI-adjacent files, often using customer-specific product numbers, pricing references, requested delivery dates and special instructions.

Teams need to check check and enter data line-by-line, creating a constant back-and-forth between inside sales, customer service and finance which slows down the O2C cycle.

From messy customer orders to fulfilment-ready data

Customer orders arrive in different formats, with customer-specific references, delivery requirements and commercial conditions. Each order needs to be captured, checked and routed before fulfilment starts, so teams can act on clean data instead of chasing errors downstream. Offering sales order automation, the Netfira Platform eliminates manual order processing.

Before Netfira

With Netfira

Before Netfira

Customer orders arrive in whatever format the customer prefers

Email, PDFs, EDI, portal exports, scans of faxes. Each one needs reading before anything can happen.

With Netfira

Orders are captured and structured as they arrive

Incoming customer orders are read, structured and moved into the validation workflow before they reach fulfilment.

Before Netfira

The customer's part numbers aren't your part numbers

Sales reps look up SKUs by hand. New customers and new products mean new mappings, often discovered mid-order.

With Netfira

Customer SKUs are mapped to the right internal products

Customer part numbers, descriptions and references are matched to your product master so the correct item is released for fulfilment.

Before Netfira

The details that drive fulfilment are buried in the order

Customer references, requested dates, ship-to details, delivery notes, substitutions and special instructions are easy to miss when orders are reviewed manually.

With Netfira

Fulfilment-critical details are captured and checked

The details needed to release, pick, pack, ship and invoice the order are extracted, validated and surfaced before fulfilment begins.

Before Netfira

Order errors often appear after dispatch

Wrong SKU, wrong quantity, wrong delivery address. The first sign is usually the customer’s call.

With Netfira

Errors caught before the shipment, not after the call

Netfira flags product, quantity, ship-to, reference and delivery-detail issues as the order arrives, so teams can correct them before fulfilment starts.

Configure once, run with confidence.

Fulfilment teams can recover hours per day — and stop chasing variances after the fact

97%+

Straight-through processing

100K+

Workflows/month

From inbox to ERP in one pipeline. No black box.

Tools built for fulfilment teams

Each capability solves a specific part of the order-to-cash workflow and enables automated order processing. Configure once, your team uses them every day.

Connect

Monitored order inbox

Capture customer orders from shared inboxes, customer portals, email attachments, SFTP, API or upload.

Process

Customer and ship-to validation

Identify the correct sold-to, ship-to, bill-to and payer details before the order enters the ERP.

Process

Material number mapping

Map customer material numbers and descriptions to your internal product codes and master data.

Process

Pricing validation

Check order prices, discounts and commercial conditions against approved pricing rules or reference data.

Process

Quantity and unit checks

Validate ordered quantities, packs, units of measure and line-level details before fulfilment begins.

Process

Delivery-date handling

Surface requested delivery dates, partial deliveries, split shipments and delivery instructions for review.

Process

Finance exception routing

Route orders for review where credit, payment terms, tax, billing details or approval rules require finance input.

Process

Exception workspace

Give sales, customer service and finance one place to review, correct and approve orders that need attention.

Compliance

Audit trail

Track every field, change, exception, approval and user action.

Get started with Intelligent Document Processing

Complete the form, and we’ll connect to explore practical ways Netfira can help your team save time, reduce errors, and work smarter.

Discover how to eliminate manual document handling

Explore how Netfira can be tailored to your operational needs

Learn how Netfira fits seamlessly into your existing systems

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See Netfira in action

Fewer errors, faster confirmations and cleaner ERP data

Netfira fits the way customer orders are already handled. Orders can still arrive by email, PDF, spreadsheet or portal export. Your team defines the validation rules, approval thresholds and exception logic. Clean orders flow through automatically, while the orders that need judgement stay visible and controlled.

No forced customer portal. No blind automation. No need to rebuild the way your order desk works. Just order-to-cash automation.

Reduce repetitive keying, checking and correction work across customer service, inside sales and sales operations.

Clean orders can move through faster, helping customers receive clearer confirmation of what has been accepted.

Catch pricing, tax, customer, product and delivery issues before they become invoice disputes or credit notes.

Validated order data gives operations, fulfilment, finance and customer service a more reliable source of truth.

Every document from your business partners, in one platform

The same platform automating your sales and finance flows runs procurement, AP and supplier operations alongside.

Customer Orders

Order Confirmations

Shipping Notices

Invoices

Quotes

Any other document

How businesses are automating smarter with Netfira

Businesses across industries are using the Netfira Platform to streamline document workflows, reduce manual effort, and improve data accuracy. Explore real examples of how our customers have connected partners faster, automated complex processes, and integrated seamlessly into their systems.